The CEO of Securus Technologies, Rick Smith, is making waves within the telecommunications industry thanks to his eye for innovation and technological advances. It is thanks to him that Securus has added a video chat feature into their services for inmates and prisons. This is considered revolutionary for that industry and many people are taking about it.
Mr. Smith came up with idea when he realized that of the inmate’s family members are unable to make a long drive up to the facility in time for the limited visitation hours. The option for video chat changes that and it gives inmates a better opportunity to visit with their families and people outside of the prison. This has led to a better outlook from the inmates and it has improved their positivity and mood. It has also proved to save the prison’s a lot of money. Additionally, is has made the prisons safer because there are less people coming in and out. Mr. Smith is constantly on the lookout for new innovative technologies, and his next project is to implement biometric technologies into their business plan. This will allow the prison to more easily identify the inmates. This will lead to better management of the inmates and allow them to more efficiently increase the number of inmates they can hold. Read more about Rick Smith Securus on glassdoor.com.
Rick Smith Securus has been able to expand and support over a million inmates under the leadership of. They work hard to provide their clients with the highest quality phone calls, and another one of their main focuses customer service. They provide some of the best support in the industry thanks to their extremely qualified and impressive team of professionals. Their call center is based in the United States and is known for its excellent service and patience with customers. This call center performed 600 percent better than other call centers for other companies that are not as devoted to customer service. Rick Smith has also led Securus forward and allowed them overcome their competitors in terms of technology and the services that they are able to provide.
Mr. Smith is experience in communications, management, leadership, telecommunications, and finance. His educational background is very impressive. He got his associates degree from the Rochester Institute of Technology. After completing that, he was accepted into the State University of New York, Buffalo and got his Bachelor’s degree in Electrical Engineering. He also holds a Master’s in Engineering from the State University of NewYork and an MBA from the University of Rochester’s Simon School. Mr. Smith worked with Global Crossing North America after college and was there for 26 years. During which time he was able to increase their revenue by $320 million. He then worked at Echelon Telecom for three years before becoming the President, CEO, and Chairman of Securus Technologies. Read more at securus.net about Rick Smith Securus.